IT Support

Our philosophy is to protect customer’s key assets -  their IT infrastructure

Newton IT Solutions offers flexible support contract which reflect customer requirements. We can offer IT support service which is proactive rather than reactive. Problems are identified by our on-line state-of-the-art monitoring tools managed by our 1st Line helpdesk support Staff.

Thus our support service is designed to proactively identify and resolve potential issues, ensuring that your company can operate with no disruption

Newton IT Solutions vast knowledge of range of software tools and monitoring software, we are alerted to potential issues and problems, thus resolution can be reached before they can impact on your network, server and thus your business. Our secure remote access service means most issues are resolved within a few minutes.

Newton can thus offer:

• Unlimited on-site support contracts - 1st, 2nd and 3rd Line Support with replacement hardware
• Packaged hourly contracts, based on "Blocks of hours"
• Dedicated Help Desk - with Fault Reporting System
• Managed Support Services - Regular IT Health checks, Full IT asset, Patch updates, Anti- Virus updates and checks
• Penetration testing - Regular vulnerability check of your firewalls
• Remote support - Using Remote login tools
• Remote monitoring - Tools such as "What’s up gold"
• Complementary Support - Additional resource to assist IT departments
• Flexible payment - Monthly, Quarterly or Annually