Dedicated 13 year of services with Newton IT, manager of sales and engineering team. Qualified in Prince II Practionnaire and ITIL; its paramount that best practices has been instilled throughout our processes.
Dedicated 8 years of services with Newton IT, as Service Desk Manager I ensure my highly skilled team deliver impeccable customer services ensuring our customers IT issues have been resolved within the first phone call. Instilling best practise throughout the Services desk team and processes that comply within the Information Technology Infrastructure Library (ITIL) framework.
Expertise in Networking, VM Ware, Citrix and with an extensive Microsoft Portfolio skillset, I ensure successfully on-boarding of new customers.